Making and Cancelling Appointments

We would like patients to be seen by the doctor with whom they are registered. This will help to ensure that the GP you consult is familiar with your medical history.

Appointments and cancellations can be made

• in person
• by telephone
• online using our internet booking service
• by automated telephone booking service
  

If calling, please try to avoid our peak times, e.g. early morning and early afternoons, particularly after Bank Holiday weekends.

The online and automated telephone booking service are both available 24 hours a day, 7 days a week.

Parking

Parking is only available when attending the surgery or on-site pharmacy

Online Internet Booking Service

If you wish to register for the online internet based booking service, please click on this link for more information:

Getting Started with Appointments Online  

Once registered for the online internet booking service, access is available here:

Internet Booking

Automated Telephone Booking Service

Our automated telephone booking service can be accessed via the surgery telephone number by selecting the appropriate option. Please ensure that your contact telephone numbers are up-to-date.

Home Visits

Home visits are intended only for the very ill or housebound. To enable the doctors to plan their calls, and to ensure that you are seen by your own doctor, it would be appreciated if, where possible, requests are made BEFORE 11 AM.

When requesting a visit, please give the receptionist as much information as possible, e.g. patient name, age address to be visited and telephone number.

The receptionist will ask for details of symptoms, so that an estimation of the urgency can be made by the Doctor. The Doctor will then phone back to make further arrangements

SMS Reminders

We run an appointment reminder service via mobile phone text message. We will send a reminder the evening before a morning appointment or a morning reminder for an afternoon or evening appointment

If you wish to sign up to our SMS text reminders service, please ask a receptionist on your next visit to the surgery.